Hire Reps Who
Create Advocates
Anyone can read a script. Great support turns angry customers into loyal fans.
Our AI simulates real escalations, technical issues, and tough conversations—so you only meet naturals.
Higher CSAT
from new hires
Faster ramp to
productivity
Less early
turnover
Empathy
Understanding feelings, validating concerns, making customers feel heard
Problem Solving
De-escalation
Communication
Resilience
Hypothetical questions reveal nothing. We put candidates in the situation and watch what happens.
Assessment Method
Traditional Interviews
Hello Recruiter
Format
"How would you handle..."
Live customer simulations
Customer Emotions
Imagined scenarios
Real anger, frustration, confusion
Pressure Testing
Relaxed interview setting
Back-to-back escalations
Writing Assessment
Review resume grammar
Real-time chat responses
Manager Time
Interview every candidate
Review top candidates only
CSAT Prediction
Gut feeling
Data-driven correlation
Angry Customer Escalations
MAYA plays a frustrated customer who's been passed around, wants to cancel, or threatens social media. Tests de-escalation under pressure.
Emotional intelligence
Technical Troubleshooting
Diagnostic skills
Billing & Refund Requests
Policy navigation
Written Communication
Chat & email
Multi-Ticket Juggling
Volume handling
Retention Scenarios
Save rate potential
MAYA
Primary Agent
Support Interview Specialist
MAYA is your support hiring expert who simulates real customer interactions across the full emotional spectrum. She runs escalation scenarios, troubleshooting sessions, and multi-channel conversations to assess how candidates respond, resolve, and communicate—measuring composure, clarity, and outcome focus.
Customer Scenario Simulation
Escalation Handling
Technical Troubleshooting
Multi-Channel Communication
Empathy & Tone Assessment
Resolution Effectiveness Evaluation
What Candidates Experience
A realistic preview of the job that self-selects for people who thrive in support.
1
Invitation
Friendly invite explaining the simulation format.
Instant
2
ARIA Screening
Availability, schedule, and basic communication
15-20 min
3
MAYA Simulation
3-4 customer scenarios across chat, email, and voice.
25-35 min
4
Verification
SCOUT confirms employment and references.
Automated
5
Your Decision
Full scorecard with conversation recordings.
Top candidates
Configured for Every Support Role
Entry-level reps need different skills than CS Managers. We assess accordingly.
Tier 1 Support Representative
Focus on high-volume handling, basic troubleshooting, and customer empathy. We test for resilience and communication fundamentals.
Focus Areas
Empathy, basic troubleshooting, written communication, composure
Scenarios
Password resets, billing questions, feature requests, mild escalations
Duration
20-25 min simulation
What We're Looking For
Natural empathy that doesn't feel scripted
Clear, professional written communication
Patience under repetitive scenarios
Knowing when to escalate vs. resolve
Stop Hiring for Nice,
Start Hiring for Impact
Let MAYA find your natural support stars. Your team leads focus on coaching.
No credit card required
5 free simulations included
Custom scenarios in 10 min
