Version 1.0 · Effective September 10, 2026
These Terms of Service ("Terms") govern access to and use of the Hello Recruiter website, platform, and related services (collectively, the "Services") provided by Hello Recruiter Inc. ("Hello Recruiter," "we," "us," "our"), a Delaware corporation with its principal place of business at 1520 NE 7th Street, Fort Lauderdale, FL 33304, United States.
By clicking "I Agree," creating an account, or otherwise accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy at hellorecruiter.ai/privacy-policy, and our Data Processing Agreement at hellorecruiter.ai/dpa, each of which is incorporated by reference. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to it.
Eligibility. You must be at least 18 years old to use the Services.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.
2. The Services
Hello Recruiter provides an agentic AI hiring platform through which organizations ("Customers") manage hiring workflows, including job posting, applicant tracking, AI-led candidate screening and interviews, assessments, and evaluation reporting. Individuals participating in a Customer's hiring process ("Candidates") interact with the Services at the direction of that Customer.
2.1 For Customers and Authorized Users
• Where your organization has executed a Master Services Agreement or order form with Hello Recruiter, that agreement governs your organization's subscription; these Terms govern individual access and use alongside it. In the absence of a separately executed agreement, these Terms are the agreement.
• You represent and warrant that you have the necessary rights and authority to submit data to the Services, including Candidate Data, and that your use of the Services and the hiring decisions you make comply with all applicable laws, including employment, anti-discrimination, and privacy laws.
• Hello Recruiter acts as a service provider or processor for Candidate Data submitted through your hiring process, as detailed in the Data Processing Agreement at hellorecruiter.ai/dpa.
2.2 For Candidates
• By applying to a role or participating in an interview through the Services, your information is shared with the Customer that operates that hiring process.
• All hiring decisions are made by the Customer. We do not guarantee interviews, placement, or any hiring outcome, and we are not responsible for a Customer's decisions or conduct.
• Some structured application questions (answered by selecting options or entering a number) may be designated by the Customer as requirements for a role. You will be told at the question when it is a requirement, and if your own answer does not meet it, your application may be closed automatically. These requirement rules act only on your answers and involve no AI judgment.
• If your application is closed by an automated rule or an automated decision configured by the Customer, you may contest the outcome and request human review using the link in the outcome message or by contacting the Customer.
• The use of AI in your assessment, the information collected during interviews, and your related choices are described in our AI Disclosure at hellorecruiter.ai/ai-disclosure. Communications you receive by text, phone, WhatsApp, or email are governed by our Messaging & Communications Terms at hellorecruiter.ai/messaging-terms.
2.3 AI Functionality
The Services incorporate AI functionality for screening, interviewing, assessment, and fraud detection. AI assessments are scored against evaluation criteria the Customer defines. By default, AI outputs are decision-support for the Customer's hiring team: a qualified human reviews AI-generated evidence and assessments before any adverse employment decision. AI outputs may contain errors and are provided for use together with human judgment. Customers remain solely responsible for their employment decisions and for compliance with laws applicable to their use of automated employment decision tools in their jurisdictions (including any required notices, consents, bias audits, and appeal rights).
2.4 Automated Decision Features
The Services include optional features that automate application outcomes: (a) structured requirement rules that close an application based solely on a Candidate's own answers to option-based or numeric application questions; and (b) criteria-based automated decisions, which the Customer may enable for a specific role, that reject candidates automatically based on the Customer's predefined, job-related evaluation criteria as applied by the Services (together, "Automated Decision Features").
By enabling an Automated Decision Feature, Customer: (i) confirms that the criteria it defines are job-related, consistent with business necessity, and validated for the role; (ii) accepts sole responsibility for the resulting employment decisions and for compliance with all laws applicable to automated employment decision-making in the jurisdictions where it hires — including bias audit, notice, explanation, consent, appeal, and recordkeeping requirements; (iii) acknowledges the in-product notices presented at the time of enablement; and (iv) agrees that its indemnification obligations under Section 13 extend to its use of Automated Decision Features. Hello Recruiter records the criteria and scores applied to each automated decision and provides candidate contest and human-review workflows.
Automated Decision Features are not available in all jurisdictions. Where applicable law restricts automated decision-making — including for candidates located in the European Union — the Services will limit, pair with human review, or disable these features for affected candidates regardless of Customer settings, and Customer will not attempt to circumvent those limitations.
3. Accounts
You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at legal@hellorecruiter.ai of any unauthorized use.
4. Acceptable Use
You agree not to: violate any law; misrepresent your identity or qualifications, or impersonate others; submit false, fraudulent, or misleading application materials; use another person to complete, or otherwise cheat in, an interview or assessment; interfere with fraud-detection or identity-verification features; post harmful or unlawful content; probe, scan, or test the vulnerability of the Services; introduce malicious software; scrape, harvest, or extract data from the Services except through interfaces we provide; use the Services to build a competing product; or use automated tools to overload our systems.
5. Customer Content and Candidate Data
Your content. Customers and Candidates retain all rights in the content and data they submit ("User Content"). You are responsible for your User Content and must have all rights necessary to submit it.
License to operate the Services. You grant Hello Recruiter a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use User Content as necessary to provide, maintain, secure, and support the Services and as directed by the applicable Customer.
6. Data Rights; De-identified and Aggregated Data
Creation and use. You agree that Hello Recruiter may create de-identified and aggregated data from User Content and from data generated through use of the Services ("De-identified Data"). De-identified Data is data from which identifiers have been removed or transformed such that it cannot reasonably be used to identify, relate to, or be linked with a particular individual or Customer.
License. You grant Hello Recruiter a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to create, use, modify, and commercialize De-identified Data for any lawful business purpose, including maintaining, securing, and improving the Services and developing and improving the AI technology that powers them — such as making candidate assessments fairer and more accurate and strengthening fraud and risk identification. De-identified Data is not personal information, and this Section survives termination of these Terms.
Our commitments. With respect to De-identified Data, Hello Recruiter will: (a) maintain technical safeguards and business processes that prohibit re-identification; (b) not attempt to re-identify De-identified Data; (c) contractually require any recipient of De-identified Data to honor the same commitments; and (d) never include biometric data, interview audio, or interview video in De-identified Data used for AI model development. Identifiable Candidate and Customer data is never used to train AI models and is never shared with third-party AI providers for use in training their models.
Enterprise arrangements. A Customer may negotiate modifications to this Section, including exclusion of its data from De-identified Data uses, only through a written order form or addendum executed by both parties. No purchase order, vendor portal terms, or unilateral notice from Customer modifies this Section.
7. Intellectual Property
The Services — including all software, models, prompts, assessment questions, interview and coding exercises, scoring methodologies, report formats, and documentation — are owned by Hello Recruiter or its licensors and protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you. You may not copy, modify, reverse-engineer, or create derivative works of any part of the Services. Feedback you provide may be used by us without restriction or obligation.
8. Fees and Subscriptions
Paid features are billed per the applicable plan or order form. Except as required by law or expressly stated, fees are non-refundable. We may change pricing with notice effective at your next renewal. Taxes are your responsibility. If your account is delinquent, we may suspend paid features after notice.
9. Third-Party Services
The Services interoperate with third-party products (for example, applicant tracking systems, job boards, and calendar tools). Your use of a third-party product is governed by that provider's terms, and we are not responsible for third-party products or websites.
10. Term, Suspension, and Termination
These Terms apply while you use the Services. We may suspend or terminate access for violation of these Terms, to protect the Services or other users, or as required by law. Customers' data export and post-termination retention are described in the Privacy Policy and Data Processing Agreement. Sections 5 through 7 and 11 through 15 survive termination.
11. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO RECRUITER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO HELLO RECRUITER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
13. Indemnification
You will indemnify and hold harmless Hello Recruiter and its officers, directors, and employees from claims arising out of your User Content, your use of the Services, your hiring or employment decisions, your use and configuration of Automated Decision Features (including the criteria you define), or your breach of these Terms or applicable law.
14. Governing Law; Dispute Resolution
Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.
Arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association in Broward County, Florida, under its rules. You and Hello Recruiter each waive the right to a jury trial and to participate in a class action. Either party may seek injunctive relief in court for intellectual-property or confidentiality violations, and either party may bring qualifying claims in small-claims court.
15. General
• Changes to these Terms. We may update these Terms; material changes will be posted with an updated date and, for Customers, notified by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
• Entire agreement. These Terms, the Privacy Policy, the Messaging & Communications Terms, the AI Disclosure, the Data Processing Agreement, and (for Customers) any executed order form or Master Services Agreement form the entire agreement. The Data Processing Agreement at hellorecruiter.ai/dpa applies to every Customer whose Candidate Data we Process; where Hello Recruiter and a Customer have executed a separate data processing agreement or addendum, that executed version controls for that Customer. If an executed agreement conflicts with these Terms, the executed agreement controls for that Customer.
• Severability; waiver. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a right is not a waiver.
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• DMCA. Send copyright notices to legal@hellorecruiter.ai. We honor valid DMCA takedown requests.
• Contact. legal@hellorecruiter.ai · Hello Recruiter Inc., 1520 NE 7th Street, Fort Lauderdale, FL 33304, USA.
Version 1.0 · Effective September 10, 2026
