Version 1.0 · Effective September 10, 2026
About These Terms
SMS, phone, WhatsApp (including AI-conducted calls), and email programs — global master terms with regional schedules. Version 1.0 · Effective September 10, 2026.
Hello Recruiter Inc. ("Hello Recruiter," "we," "us," "our") operates candidate messaging and calling programs (together, the "Messaging Programs") that deliver application-related communications to job candidates on behalf of the employers who use our platform, and account-related communications to our business users. These Messaging & Communications Terms describe how the Messaging Programs work, the consent we collect, and your choices. The channels available to you depend on your region, as set out in the Regional Program Schedules in Section 5; Sections 1 and 2 describe the United States programs in full.
By providing your phone number and agreeing to receive calls and texts about your application, or by initiating a conversation with us by text or phone, you agree to these Terms and to our Privacy Policy at hellorecruiter.ai/legal/privacy-policy.
1. SMS / Text Messaging Program (United States)
1.1 Program Description
Program name: Hello Recruiter Candidate Messaging. Through this program, we send transactional text messages to job applicants about their job application and interview process on behalf of the hiring organization. Message types include:
• Application received confirmations
• Interview invitations and scheduling links
• Interview reminders and rescheduling notices
• Links to complete assessments or provide requested information
• Application status updates initiated by the employer's hiring process
These are transactional, application-related messages. This program does not send marketing or promotional content.
1.2 Opt-In
You opt in by providing your mobile phone number during a job application or interview scheduling flow accompanied by a disclosure that the number will be used for application-related calls and texts, or by texting us first. We record the date, time, source, and wording of every opt-in.
1.3 Message Frequency, Fees, and Carriers
• Message frequency varies based on your application activity (typically 2–10 messages per application).
• Message and data rates may apply. Standard carrier charges are determined by your mobile plan; Hello Recruiter does not charge for messages.
• Carriers are not liable for delayed or undelivered messages.
• The program is available on major US carriers; delivery is subject to carrier availability.
1.4 Opt-Out and Help
• Reply STOP to any message to opt out. You will receive a single confirmation message, after which no further texts will be sent to your number. STOP applies across the platform, not just to one employer's messages.
• Reply HELP to any message, or contact support@hellorecruiter.ai, for assistance.
• To resume messages after opting out, reply START or provide fresh consent in a new application.
• Opting out of text messages will not, by itself, count against any application; contact the employer for alternative ways to participate in their process.
1.5 Privacy of Mobile Information
No mobile information will be shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile numbers only with the communications sub-processors necessary to deliver the messages themselves (for example, our telephony provider), under contractual data protection obligations, and with the employer whose hiring process you are participating in. See our Privacy Policy for full details.
2. Phone Calls, Including AI-Conducted Calls
2.1 What to Expect
As part of an employer's hiring process, you may receive phone calls that are conducted by an artificial intelligence interviewer using an artificial voice. You will always be told at the start of the call that you are speaking with an AI interviewer. Calls may be recorded and transcribed so your responses can be assessed, as described in our AI Disclosure at hellorecruiter.ai/legal/ai-disclosure.
2.2 Consent
We place calls that use an artificial or prerecorded voice only with your prior express consent — given when you provide your phone number with the accompanying disclosure, when you schedule or request an interview call, or when you otherwise agree to be contacted about your application by phone. You may withdraw consent at any time using the methods in Section 2.3.
2.3 Opting Out of Calls
• Say or indicate during any call that you do not wish to receive further calls
• Reply STOP to any related text message (this also stops calls from the program)
• Email legal@hellorecruiter.ai with your phone number and preference
2.4 Calling Hours and Local Numbers
Outbound calls and texts are placed only during permitted hours in your local time zone — in the United States, between 8:00 AM and 8:00 PM — except for interview calls you schedule or initiate yourself at a time of your choosing. Where available, we call from telephone numbers local to your country or region.
3. WhatsApp Program
3.1 What We Send and How
In many regions — and as an option elsewhere — we communicate through WhatsApp using the WhatsApp Business Platform. This may include application-related notifications (interview invitations, scheduling links, reminders, and status updates), two-way conversations about your application, and, where offered, voice and video interview calls conducted by an AI interviewer over WhatsApp. AI-conducted calls identify themselves as AI at the start, and video interviews are recorded only after your consent is confirmed in the conversation before the call begins.
3.2 Opt-In and Opt-Out
• You opt in by providing your phone number for WhatsApp contact during an application with the accompanying disclosure, by messaging us first on WhatsApp, or by accepting a message request in WhatsApp.
• Notification messages use templates reviewed under Meta's WhatsApp Business policies; conversational messages follow WhatsApp's customer-service window rules.
• To opt out at any time: reply STOP in the conversation, block the business in WhatsApp, or email legal@hellorecruiter.ai. Opting out will not, by itself, count against any application.
• Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy (provided by Meta). Message and data rates from your carrier or data plan may apply.
3.3 Privacy
The commitments in Section 1.5 apply equally to WhatsApp: contact information and opt-in data are never shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes, and are shared only with the sub-processors necessary to deliver the messages and calls and with the employer whose hiring process you are participating in.
4. Email Communications
We send transactional email about your application and interviews (confirmations, invitations, reminders, and status updates). Business users receive account, billing, and security email related to their subscription. Any marketing email includes a functioning unsubscribe link and our postal address, as required by law. Unsubscribing from marketing does not stop transactional messages necessary to a process you are participating in.
5. Regional Program Schedules
The channels we offer depend on your region. Communications in every region follow the consent, opt-out, quiet-hours, and privacy commitments in these Terms, plus the regional notes below. We add regions by updating this Section.
6. Consent Records
We maintain records of opt-ins, opt-outs, and the disclosures shown at the time of consent, including date, time, source, and channel, and retain them for a minimum of four (4) years for compliance and audit purposes.
7. Eligibility
The Messaging Programs are intended for individuals 18 years of age or older. The SMS program described in Section 1 is offered to individuals located in the United States; other channels are offered in the regions listed in Section 5. By opting in, you represent that you are the subscriber or customary user of the phone number provided and that you are at least 18 years old. Notify us at legal@hellorecruiter.ai if you relinquish your phone number so we can update our records.
8. Changes and Contact
We may update these Terms from time to time; the current version is always available at hellorecruiter.ai/legal/messaging-terms, and material changes take effect prospectively from the date posted.
• Messaging support (or reply HELP) — support@hellorecruiter.ai
• Privacy and consent preferences — legal@hellorecruiter.ai
• Mail — Hello Recruiter Inc., 1520 NE 7th Street, Fort Lauderdale, FL 33304, USA
Version 1.0 · Effective September 10, 2026
